To return goods, please contact www.mirrorsled.com or email info@mirrorsled.com

The following conditions must be observed when returning goods:

  • the returned item must be in its original, neat and tidy packaging (you can cut the sealing strips to inspect the item);
  • goods that have been assembled or attempted to be assembled cannot be returned;
  • the goods must not be damaged, scratched or otherwise damaged by the Buyer;
  • in the event that the reason for returning the goods is faulty quality, we undertake to replace the faulty quality goods with goods of suitable quality at our own expense or to refund the money paid for the goods;
  • the goods must be in good condition (labels intact, protective film not torn off, etc.) (this does not apply in the case of returns of low-quality goods);
  • the returned goods must be in the same condition as when received by the Buyer;

Refunds shall only be made by bank transfer to the bank account specified by the Customer.

The return of goods of a satisfactory quality shall be carried out in accordance with the procedure provided for in Articles 6.228-10 and 6.228-11 of the Civil Code of the Republic of Lithuania.

24-month warranty for goods purchased at MirrorsLED.com

The main characteristics of each product sold on www.mirrorsled.com are generally set out in the product description for each product. All goods sold on www.mirrorsled.com are covered by a manufacturer’s warranty, the terms and conditions of which can be found in the product descriptions. After purchase, goods must be carefully inspected before assembly.

Warranty terms:

  • When assembling the product, the buyer shall follow the instructions enclosed with the product;
  • the product has been used for its intended purpose and has been maintained in accordance with the maintenance instructions;
  • the guarantee covers defects in the quality of the goods caused by the fault of the manufacturer and the transport of the goods by the seller.

The buyer loses the warranty service in the following cases:

  • the goods have been damaged through the fault of the buyer;
  • the buyer did not follow the assembly instructions accompanying the product when assembling it;

Please note that:

  • The manufacturer’s warranty does not apply to naturally wearing parts of the goods;
  • In the event that the reason for returning the product is faulty quality, we undertake to replace the faulty product with a product of suitable quality at our own expense or to refund the money paid for the product.

Please report any defect observed during the use of the LED mirror to the contact details on the website www.mirrorsled.com or by email to info@mirrorsled.com. Quantitative or qualitative discrepancies found during the warranty period shall be corrected or replaced by MirrorsLED at its own expense.

In the event that you have purchased one of these products and found it to be faulty, you have the right to return it to us within 24 months from the date of delivery to you. In this case, the faulty product will be replaced free of charge with a quality product or your money will be refunded. The exchange or return of faulty goods shall be carried out in accordance with the “Rules on the return and exchange of goods”, approved by Order No 217 of the Minister of Economy of 29 June 2001. If you notice any hidden defects during the warranty period (24 months), please take a photo of the defects and send it to us immediately by email to info@mirrorsled.com. The manufacturer of the product will then determine whether the defect is covered by the warranty, i.e. whether the defect is a factory defect. We will inform you immediately of the manufacturer’s decision by the means of contact you have indicated.

14-day return guarantee for standard sizes

The Buyer who has purchased a standard size Product from MirrorsLED.com has the right to return it within 14 calendar days without giving any reason from the date of delivery.

For goods made to individual dimensions, the 14-day return guarantee is not valid without giving a reason.

The Buyer shall be refunded the money paid for undamaged goods of the correct quality by bank transfer to the bank account indicated.

Damaged or faulty goods will not be accepted back.

The Buyer shall pay the cost of returning the goods.